As the core of your daily business, your computer systems should be covered by a hardware and software maintenance contract. Unlike other IT support companies we provide an all encompassing rolling support contract to fully meet your business needs. We don’t operate a fixed monthly or annual contract; therefore you won’t lose out if you don’t use it.

It’s like having your own IT department

All our contracts provide software support for our full range of products and give you access to our telephone support line, where you can receive help, advice and answers to any queries. As well as many years practical experience in the computer industry, the team hold a variety of qualifications and Microsoft & Sage accreditations. Our dedicated staff are only a phone call away to provide help and assistance. All support calls are logged and our system provides for a disciplined approach to solving problems, with regular management reviews to monitor outstanding calls and response times.

80% of support calls are fixed remotely

We now fix 80% of all our support calls over the phone or by remote connection over the internet. For an organisation to be successful it has to keep employees productive and critical systems operational at all times. With AME’s remote support tool, purpose-built for support and based on industry best practices, we can provide a superior customer experience every time.

Carry Forward

With our support contracts you buy in advance and use as you need. Each unit is a block of 12 minutes of support, either on the telephone, remote or onsite. Should you have credit left at the renewal anniversary then that will simply rollover to the next year, so you never lose out. Once a support call has been diagnosed as a hardware fault, which cannot be fixed remotely, an engineer will be sent on-site. Our standard service guarantees a response within 8 working hours. Our Platinum Support Contract guarantees a response in 4 working hours. Faulty items may be replaced with service loan equipment, repaired in our
workshops and returned at a later date.

Server Status Reports

As part of our pre-emptive support packages we provide Server Status Reports (SSRs). Carried out either on a monthly or bi-monthly basis, an engineer will remote access your server and run through a 16 point check list to in sure the server and network is fully functional. Our SSRs are designed to highlight any potential areas of failure that could occur, so that we can prevent them in advance and therefore provide better business continuity. The results of the check
are submitted in a report, clearly showing the status of the network and detailing our recommendations.

The report covers areas such as:

• Storage, memory and CPU
• Event logs and Backup
• Software updates and service packs
• Email and Internet security
• Battery backup
• Firmware
• Warranty.

Support Contract Levels

If you would like further information on the support contract levels or to enquire about the pricing structure please contact us on 01392 824022 or email This email address is being protected from spam bots, you need Javascript enabled to view it . 

Take a look at our testimonials page to find out about what our customers say about support with AME.