Assertiveness

DURATION

1 day

LOCATION

Exeter, Devon or onsite at your premise.

Course Aims:

On this one-day course, delegates will be given a range of tools to assert themselves in a wide range of situations, to boost confidence and improve relationships.

About Assertiveness

Defining different types of behaviour
Recognising behaviours in others

Causes and effects of behaviour types

How behaviour impact others
Benefits and problems caused by different behaviours
Identifying your own behaviour

Communication

How communication works
Ways of Communicating
Identifying communication strengths and weaknesses
Getting your communication style right
Thinking right, thinking positively
Your rights and responsibilities

Body language and assertiveness

Is your body language letting you down?

Stating your views clearly

Using assertive language
The Three Step approach to being assertive
Developing assertiveness skills through practise

More assertiveness techniques

How to say ‘no’
Tips for making requests

WHAT’S INCLUDED?

Courseware and manual, certificate of achievement, refreshments and lunch are all included in this course.

TESTIMONIALS

“Enjoyed the training with Glenn, he was very friendly and easy to get on with, very pleased.”

Samantha – North Hayne Farm Cottages

“Good training, Glenn is very friendly and interactive. the course helped me with my confidence.”

Emily – Beauty Therapist

“I enjoyed this course very much. I learnt a lot of new skills and how to deal with certain situations.”

Katy – North Hayne Farm Cottages

TO BOOK

For more information or to book onto our Assertiveness training course please contact us on 01392 824 022 or email training@amesolutions.co.uk.

If there is another course that is not listed on our site, that you are interested in attending then please let us know and we can arrange one to one training onsite with our Trainer.

You can see a full list of our training courses here.

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Testimonials

Force Cancer Charity

We are delighted with the service we receive from AME. Their team is highly professional and personable and their support and maintenance contract works extremely well for us as a small organisation.

C G Fry & Son Ltd

It has been a pleasure to work with the AME team who are professional, reliable and very competent at their jobs. They always provide great communication when we log a support call and when they come onsite. We would not hesitate in recommending AME.

Pathfinder Homes

The AutoCAD course has been better than I imagined. I really feel as though I have made some key skills and am looking forward to putting them into practice. Andrew was an excellent trainer, he was very informative, helpful and made it a good experience.

J. Wippell & Co Ltd

We have every confidence in recommending AME to other organisations that require expert I.T. advice, support, software development and training.

Devon & Cornwall Police

Excellent Microsoft Sharepoint course which provided comprehensive coverage of the Sharepoint site. Particularly impressed that we were able to explore an area of our business in such detail. The Trainer Andrew was professional and friendly.

Exeter Golf & Country Club

Steve and Simon can be proud of the manner in which all the team represent AME. They are professional, friendly, knowledgeable, and efficient and they get on really well with all of our employees. I have no hesitation in recommending AME to other companies.

South West Water

We have a long standing relationship with AME, who provide our employees with IT software training. They are efficient at arranging courses, professional at delivering them and sensitive to delegates’ learning styles. We recommend AME to any business looking for an excellent training provider.

Dart Marina Hotel & Spa

We would like to thank the team at AME for the excellent technical support we receive, and the professional IT advice you provide for us. We have no hesitation in recommending AME to other companies requiring professional IT support and consultation.

The Cavanna Group

The Directors of the Cavanna Group are so impressed with the knowledge, ability and above all the dedication shown by AME Solutions. We have no hesitation in recommending AME Solutions as an IT support provider, and we are very happy with the service they provide.

Saunton Golf club

The AME technical team are brilliant with my staff, and any support calls have been handled in an efficient and customer orientated way. It’s a pleasure to work with AME.

St. Pauls Dental Practice Ltd

AME Solutions provide us with an IT team of approachable, knowledgeable, real people that it is a pleasure to do business with.

After receiving commendation from one of their existing clients, we contacted AME for an overall review of our standing IT infrastructure. Having outgrown our current IT support we were looking for an established company who could cover our requirements now and through potential future development.