OUR PRIVACY MISSION STATEMENT
“At AME Solutions, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.”
OUR PRIVACY STATEMENT FOR AME SOLUTIONS
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. AME Solutions is committed to the privacy of all its users and customers.
WHO ARE WE
“We” or “us” Advanced Media Engineering Ltd, trading as AME Solutions, a limited company (company registration number: 4094349) whose registered address is 2nd Floor Wear House, Topsham Road, Exeter, Devon. EX2 7AE.
WHO THIS POLICY APPLIES TOO
This policy applies to both service users and website visitors. These terms have the following meanings;
Website visitors: anyone visiting our website.
Service User: anyone that receives our services, whether this is provided directly by us or via a third party.
Services: Any assistance we provide to you which includes but is not limited too; IT support, advice, management.
INFORMATION WE COLLECT
IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
Website improvement – to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
As an IT Support, services and training customer we will only hold information that is relevant to provide you with the support and services you have undertaken with us. This information will only be held for as long as reasonably necessary. The information we typically hold for individuals will be their first and last name, business contact address, business contact telephone number, business email address, job titles and any tickets relating to jobs that have been carried out on behalf of this individual.
HOW WE USE YOUR INFORMATION
We may use your Information to (but not limited too):
- Create and manage your account, when you purchase from us;
- Provide commercial quotes for our products and services;
- Process your purchase transactions;
- Update you on the status of your orders;
- Allow you to register products or services you purchase;
- Manage your subscriptions;
- Provide you with technical and customer support;
- Subscribe you to a newsletter, send product updates or technical alerts if you have opt-ed in;
- Communicate with you about and manage your participation in contests, offers or promotions;
- Solicit your opinion or feedback,
- Evaluate and improve the quality of our products, services and websites;
- Allow you to Refer-a-Friend who may be interested in our offerings, as permitted by law;
- Secure our systems and applications;
- Allow for the provisioning of services; and
- Enforce our legal rights or comply with legal requirements.
VISITORS TO OUR WEBSITES
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use a third party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
THE SERVICES AND LINKS OF OUR WEBSITE
Our Web site enables our visitors to communicate with other visitors via our blog. You should be aware that any information you provide in our blog will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of Your Information from any forum, contact us on 01392 824 022 or email email@example.com.
In certain circumstances, we may not be able to remove Your Information, in which case we will let you know why.
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.
WHAT IS A COOKIE?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
COOKIES WE USE AND WHY WE USE THEM
- Essential cookies
Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our site can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
- Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around them. This helps us to improve the way our site work by enabling us to tailor our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
- Experience cookies
Experience cookies allow our site to remember the choices you make. Our site uses experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
WHO WE SHARE THE INFORMATION WITH
We will not sell, distribute or lease your personal information to third parties. We may need to disclose your information for internal business analysis purposes. We also may need to share your information with our suppliers to place orders on your behalf or provide you with IT Support by working with third party suppliers.
We work with third party companies to provide IT solutions and services such as Microsoft offering Office 365. As part of this we will need to supply them with information about your business to all for the order to be processed. We pass the information to our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide our services to you, only where they are under duty to deal with your data in accordance with the Data Protection Act and the General Data Protection Regulation.
Before passing on any information to third parties in order to provide support, services or training we will always get consent from the individual or client before doing so.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
We use a third party provider, 1CRM, to deliver our marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see 1CRM’s privacy notice.
You have the right at any time to stop us from contacting your for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
DATA COLLECTION AND PURPOSE SPECIFICATION
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than the specific services.
For our IT Support, services and training customers we process your information for the performance for the performance of any contract we enter into with you to allow us to provide our services to you, only where they are under duty to deal with your data in accordance with the Data Protection Act and the General Data Protection Regulation.
STORAGE OF DATA
We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our website.
The data we collect from you will be stored within the UK. By providing us with this data, you agree to this storing and/or processing.
All our data is stored on our secured servers or on secure servers that are operated by a third party.
If we have provided you with a password which enables you access to to our website, you are responsible for keeping this password confidential.
Unfortunately, the transmission of data and information via the internet is not completely secure. Although we do our very best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; the transmission is at your own risk.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
- Unauthorised access
- Improper use or disclosure
- Unauthorised modification
- Unlawful destruction or accidental loss
- Unlawful processing
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law, other regulation or for funding purposes.
ACCESS TO THE PERSONAL DATA WE MAY HOLD ABOUT YOU
You can ask us whether we are keeping personal data about you upon request, which you can indicate by:
- Sending an email (email@example.com)
- Post: AME solutions, 2nd Floor Wear House, Topsham Road, Exeter, Devon, EX2 7AE.
We will provide you with a readable copy of the personal data which we keep about you, within one month of receipt of this request – although we will before require proof of your identity. This can be extended by two months where the request for rectification is complex. We will provide this information free of charge.
We will however charge a reasonable fee when a request for information is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with the requests for further copies of the same information. This fee is based on the administrative cost to provide this information.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended if it is incorrect or inaccurate. We reserve the right to refuse to provide our visitors with a copy of their personal data if the request is manifestly unfounded or excessive, but we will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. You have the right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
ERASURE OF DATA
You have a right to have your personal data erased to prevent processing in the following specific circumstances:
- Where the personal data is no longer necessary in relation to the purposes for which it was originally collected/processed.
- If you wish to withdraw consent.
- If you object to the processing and there is no overriding legitimate interest for continuing the processing.
- The data was unlawfully processed in accordance with the GDPR.
- The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
KEEPING YOUR INFORMATION SECURE – TO HELP US KEEP YOUR INFORMATION CONFIDENTIAL YOU SHOULD:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
- You should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
- If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.
NOTIFICATION OF CHANGES TO THIS POLICY
Phone: 01392 824022
Post: 2nd Floor Wear House, Topsham Road, Exeter Devon. EX2 7AE.
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of AME’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
JOB APPLICANTS, CURRENT AND FORMER AME EMPLOYEES
We are the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at firstname.lastname@example.org.
WHAT WILL WE DO WITH THE INFORMATION YOU PROVIDE TO US?
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
WHAT INFORMATION DO WE ASK FOR, AND WHY?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:
- Proof of your identity – you will be asked to attend our office with original documents, we will take copies.
- Proof of your qualifications – you will be asked to attend our office with original documents, we will take copies.
- You will be asked to complete a criminal records declaration to declare any unspent convictions.
- We will contact your referees, using the details you provide in your application, directly to obtain references
If we make a final offer, we will also ask you for the following:
- Bank details – to process salary payments
- Emergency contact details – so we know who to contact in case you have an emergency at work.