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As the core of your daily business, your computer systems should be covered by a hardware and software maintenance contract. Unlike other IT support companies we provide an all-encompassing rolling support contract to fully meet your business needs.
It’s like having your own IT department
AME Solutions contracts' provide software support for our full range of products and give you access to our telephone support line, where you can receive help, advice and answers to any queries. As well as many years practical experience in the computer industry, the team hold a variety of qualifications and Microsoft and Sage accreditations. Our dedicated staff are only a phone call away to provide help and assistance. All support calls are logged and our system provides for a disciplined approach to solving problems, with regular management reviews to monitor outstanding calls and response times.
80% of support calls are fixed remotely
We now fix 80% of all our support calls over the phone or by remote connection over the internet. For an organisation to be successful it has to keep employees productive and critical systems operational at all times. With AME’s remote support tool, purpose-built for support and based on industry best practices, we can provide a superior customer experience every time.
Support Options
| Rolling Support Contract |
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With AME Solutions Rolling support contracts you buy in advance and use as you need. Each unit is a block of 12 minutes of support, either on the telephone, remote or onsite. Should you have credit left at the renewal anniversary then that will simply rollover to the next year, so you never lose out. Click here for more information on our Rolling Support Contract. |
| Fixed Fee Support Contract |
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With AME Solutions outsourced fixed-fee support contract, we take complete responsibility for your overall IT requirements, managing day-to-day IT services, providing long-term advice regarding IT-related business issues, and delivering exceptional value. Click here for more information on our Fixed Fee Support Contract. |
Take a look at our testimonials page to find out about what our customers say about support with AME solutions.
