Rolling Support Contract

With a support contract from AME Solutions you buy in advance and use as you need. Each unit is a block of 12 minutes of support, either on the telephone, remote or onsite. Should you have credit left at the renewal anniversary then that will simply rollover to the next year, so you never lose out. Once a support call has been diagnosed as a hardware fault, which cannot be fixed remotely, an engineer will be sent on-site. Our standard service guarantees a response within 8 working hours. Our Platinum Support Contract guarantees a response in 4 working hours. Faulty items may be replaced with service loan equipment, repaired in our workshops and returned at a later date.

Support Contract Levels

Server Status Reports

As part of our pre-emptive support packages we provide Server Status Reports (SSRs). Carried out either on a monthly or bi-monthly basis, an engineer will remote access your server and run through a 16 point check list to insure the server and network is fully functional. Our SSRs are designed to highlight any potential areas of failure that could occur, so that we can prevent them in advance and therefore provide better business continuity. The results of the check are submitted in a report, clearly showing the status of the network and detailing our recommendations.

The report covers areas such as:

• Storage, memory and CPU.
• Event logs and Backup.
• Software updates and service packs.
• Email and Internet security.
• Battery backup.
• Firmware.
• Warranty.

If you would like further information on the support contract levels or to enquire about the pricing structure please contact AME Solutions on 01392 824022 or  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Take a look at our testimonials page to find out about what our customers say about support with AME Solutions.