We have launched a new training course at AME, Technical and customer support skills. This course is ideal for IT and technical support staff, managers and team leaders, particularly those who support or work with internal customers.
This practical one-day course has a simple objective: to raise IT and technical customer service and support standards by instructing, equipping and inspiring participants to delight customers at every opportunity. There is an option for a second follow-up day which comprises of at-the-desk call coaching with live calls.
Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement.
The course can be tailored to include any specialist topics such as advanced telephone skills, dealing with complaints, internal planning, etc, according to organisational need or the skill level of the participants.
Please book with Angela Scott, AME Solutions Training Manager on 01392 824022 opt 2 or email firstname.lastname@example.org.