Careers at AME Solutions

Are you looking for a career in IT?

We are always looking to welcome new people to our team, people who are looking for a friendly company who are dedicated to providing high quality IT Support and Solutions.

We care about our culture and are committed to providing a stable and positive working environment for our team. We pride ourselves in ensuring  that our staff are happy in what they do and we invest time and money in training our staff to ensure that they are equipped to achieve the best they can for themselves.

Current Vacancies

We have two new exciting job opportunities opened up, We are looking to recruit a responsible and skilled individual to join our technical team as a ICT support engineer due to our continued growth and organic expansion and finally a personable individual to join our team as a Business Administrator.

Find Out more details below.

BUSINESS OFFICE ADMINISTATOR

We are looking for a personable, responsible and skilled individual to join our team as a Business Office Administrator.

JOB DESCRIPTION AND RESPONSIBILITIES:

  • Reporting to the Sales Director you will work mainly in the sales/marketing office with the admin and training teams to:
    • Answer the main office phone
      • Including logging customers support requests for the tech team into our ticketing system.
      • Assist customers with their enquiries, (sales, technical or training) and direct to appropriate person or team
    • Look after our training delegates which includes
      • Meeting and greeting delegates
      • Preparing the training room and refreshments
      • Printing and binding manuals, certificates and meal choice
      • Liaise with restaurant to book in delegate lunches
      • Checking refreshments throughout the day
    • Assist with sales/accounts admin including
      • Entering sales invoices
      • Coding supplier invoices
      • Allocating stock/customer orders
      • Document scanning
      • Post and deliveries
      • Liaising with customers regarding remittances
    • Assist with daily social media post
  • Assist with keeping the office tidy.
  • Comply with company procedures.
  • Comply with company Health & safety regulations

BUSINESS OFFICE ADMINISTATOR PROFILE:

Experience:

We are looking for someone who has at least 1-2 years’ experience gained in a similar role.

The following is preferred, but not essential:

  • Knowledge of using Microsoft Office – Word, Excel Outlook
  • Knowledge of Sage accountancy software
Qualification and skills:
  • Excellent communication skills.
  • Strong organisational skills with a methodical approach.
  • Good all-round IT literacy.
  • Time management and the ability to complete work in a timely manner.
  • You must have at least 5 GSCE’s (C and above) – Maths and English is a must
Personal attributes:
  • Approachable and friendly.
  • Tidy and Presentable.
  • Takes ownership and responsibility for self and others.
  • Attention to detail.
  • Ability to effectively prioritise customer requirements.
  • Good communicator.
  • Methodical approach required with a clear audit trail.
  • Team player.
ADDITIONAL REQUIREMENTS:
SALARY AND BENEFITS:

Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm

£TBA – basic salary depending on experience, plus:

  • Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
  • Staff share scheme and dividends
  • Team events and regular trips

Job Type: Full-time

How to Apply

For more information on please contact us on 01392 824 022 or email directors@amesolutions.co.uk or visit the Indeed site where you can apply for the position. Please take note of our Privacy policy where you can find out more information on how we use, store and retain your information.

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ICT Support Engineer

We are looking for an personable, responsible and skilled individual to join our technical team as an ICT Support Engineer, due to our continued growth and organic expansion.

You will be responsible for remote and onsite support at our customer premises, as well as installations of new networks, systems, servers and VOIP telephone systems.

The ideal candidate will be someone who has just started their career in IT and gained 1-2 years experience, who is now looking to progress.

Job description and responsibilities:

  • As directed by the Technical Director and Technical Support Manager
  • Install, Configure and Support all company supported Operating Systems and Hardware.
  • Attend client sites to perform various aspects of computer services.
  • Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
  • Provide telephone, remote and on-site technical support.
  • To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
  • Installing new software (Applications, VMWare, Microsoft Server platforms).
  • Installing new hardware (servers, printers, computer workstations, networks etc).
  • Providing general administration of customers systems
  • Overseeing security of all customer’s systems.
  • Diagnosing and resolving network faults.
  • Provide limited training for customers on new equipment.
  • Planning future improvements for customer’s sites and setups.
  • Provide detailed and comprehensive job sheet recording in time management software.
  • Comply with Company Procedures.
  • Comply with company Health & safety regulations.
  • Produce/Update detailed network documentation of any installations undertaken.

ICT Technician profile:

Experience:

We are looking for someone who is just starting off in a career in IT with 1-2 years of experience gained in a full time position or through an apprenticeship scheme.

The following is preferred, but not essential:

  • Experience of Windows Server 2008/12/16, Exchange 2007/10/13/16, including Windows SBS and Office 365.
  • Experience of Windows Operating Systems XP through to 10.
  • Hardware installation, configuration and support.
  • LAN/WAN installation and configuration.
  • TCP/IP and other protocol configuration.
  • Internet and security technologies.
  • Systems and database management.
  • Proven IT Support / Systems Administration skills.

Qualifications & Skills

  • Excellent communication skills
  • Strong organisational skills with a methodical approach.
  • Must be able to take initiative and sole problems on your own (when appropriate).
  • Good all-round IT literacy.
  • Time management and the ability to complete work in a timely manner.
  • You must have at least 5 GSCE’s (C and above) – Maths and English is a must.

Personal attributes:

  • Approachable and friendly.
  • Tidy and presentable.
  • Takes ownership and responsibility for self and others.
  • Attention to detail.
  • Ability to effectively prioritise customer requirements.
  • Good communicator.
  • Methodical approach required with a clear audit trail.
  • Team player.

Additional requirements:

A valid UK driving licence and be willing to use own vehicle.

Salary and benefits:

Based on 37.5 hours per week – Monday to Friday 8:30am to 5:00pm.

£TBA – basic salary depending on experience plus:

  • Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
  • Staff share scheme.
  • Team events and regular trips.
  • Training and Microsoft exams.
  • Overtime and call out fee.
  • Company laptop.

Job type: Full-time.

Required experience:

  • ICT: 1 year.

How to Apply

For more information on please contact us on 01392 824 022 or email directors@amesolutions.co.uk or visit the Indeed site where you can apply for the position. Please take note of our Privacy policy where you can find out more information on how we use, store and retain your information.

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