1 day


Exeter, Bristol, Gloucester or onsite at your premise.

Course Aims:

On this one-day course, delegates will be given a range of tools to assert themselves in a wide range of situations, to boost confidence and improve relationships.

About Assertiveness

  • Defining different types of behaviour
  • Recognising behaviours in others

Causes and effects of behaviour types

  • How behaviour impact others
  • Benefits and problems caused by different behaviours
  • Identifying your own behaviour


  • How communication works
  • Ways of Communicating
  • Identifying communication strengths and weaknesses
  • Getting your communication style right
  • Thinking right, thinking positively
  • Your rights and responsibilities

Body language and assertiveness

  • Is your body language letting you down?

Stating your views clearly

  • Using assertive language
  • The Three Step approach to being assertive
  • Developing assertiveness skills through practise

More assertiveness techniques

  • How to say ‘no’
  • Tips for making requests


Courseware and manual, certificate of achievement, refreshments and lunch are all included in this course.


For more information or to book onto our Assertiveness training course please contact us on 01392 824 022 or email

If there is another course that is not listed on our site, that you are interested in attending then please let us know and we can arrange one to one training onsite with our Trainer.

You can see a full list of our training courses here.

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