Communication and presentation skills


1 day


Exeter – Devon, Bristol, Gloucester or onsite at your premise.



  • What is communication?
  • The importance of good communication skills

Communication Barriers

  • The communication funnel
  • Identifying barriers

Questioning skills

  • Asking the right questions
  • Probing techniques

Listening Skills

  • Your listening ability
  • Improving active listening skills

Using presentations to communicate

  • Preparing your presentation
  • Setting your objectives
  • Knowing your audience
  • Building the structure

Getting timings right

  • How to prevent over-running

Body language

  • What our bodies say about us
  • Paying attention to your appearance

Controlling Nerves

  • Overcoming your fears
  • Thinking positive
  • Controlling problems

Presentation delivery

  • The importance of preparation
  • Delivery – the importance of the voice
  • Reviewing and improving presentation techniques


Courseware and manual, certificate of achievement, refreshments and lunch are all included in this course.

To book

For more information or to book onto our Brilliant Customer Service training course please contact us on 01392 824 022 or email

If there is another course that is not listed on our site, that you are interested in attending then please let us know and we can arrange one to one training onsite with our Trainer.

You can see a full list of our training courses here.

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