Customer care Training course

DURATION

1 day

LOCATION

Exeter – Devon, Bristol, Gloucester or onsite at your premise.

INTENDED FOR    

Any employees that deal with customers, both Internal and External, whether front of house or over the telephone

OUTLINE PROGRAMME

  • Identifying Customer & Organisational Needs
  • Corporate Image
  • Communication Skills & Body Language
  • Turning Bad Service to Good Service
  • Introduction to Sales Skills

COURSE OBJECTIVES  

By the end of the workshop you will:

  • Understand the difference between the Customer Needs and the Organisational Needs
  • Understand the concept of Corporate Image
  • Understand how people should be treated when they visit or telephone your company
  • Gain an understanding of Communication Skills and Body Language
  • Know how to build rapport
  • Be able to use questioning and listening skills to get the facts
  • Be able to identify different types of Customers and assess their needs
  • Address the issues of dealing with difficult and aggressive customers
  • Gain an introductory knowledge of Sales and the Sales Process

WHAT’S INCLUDED?

Courseware and manual, certificate of achievement, refreshments and lunch are all included in this course.

To book

For more information or to book onto our Customer care training course please contact us on 01392 824 022 or email training@amesolutions.co.uk.

If there is another course that is not listed on our site, that you are interested in attending then please let us know and we can arrange one to one training onsite with our Trainer.

You can see a full list of our training courses here.

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