Management and Supervisory Skills


1 day


Exeter – Devon, Bristol,  Gloucester or onsite at your premise.

The Role & Responsibility of the Supervisor

  • Perception of the role
  • Issues for new supervisors
  • Tips for learning the ropes quickly

Leadership Skills

  • Role models
  • How to build credibility and trust
  • Open or closed door policy
  • Being assertive
  • Showing empathy
  • Building your team

How to plan ahead

  • Making changes
  • Decision making
  • Setting goals
  • Being S.M.A.R.T.

Organisational skills

  • Organisation methods
  • Managing technology

Time Management

  • Managing your priorities
  • Managing delegation
  • Time robbers
  • Managing meetings

Communication Skills

  • The art of asking good questions
  • Active listening skills
  • Body language

Performance & Motivation

  • Performance appraisal process
  • Coaching and mentoring
  • How to give constructive feedback

Managing Conflict

  • Evaluating conflict-filled situations
  • How to iron things out
  • Promote cooperation and communication between team members
  • Dealing with difficult employees


Courseware and manual, certificate of achievement, refreshments and lunch are all included in this course.

To book

For more information or to book onto our Brilliant Customer Service training course please contact us on 01392 824 022 or email

If there is another course that is not listed on our site, that you are interested in attending then please let us know and we can arrange one to one training onsite with our Trainer.

You can see a full list of our training courses here.

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