IT Support for Business
Ultimately, most businesses require an IT support provider that can take away the hassle and worry of guaranteeing their IT network and IT equipment is operational, making sure the latest and best technology solutions are being utilised, while still ensuring that staff productivity is increased and costs are kept to a minimum.
We provide IT support for businesses of all sizes in Exeter, Devon and further afield. We think of ourselves as being part of your team, at the core of your business, providing reliable help, advice and support giving you and your team the time to focus on your business.
We pride ourselves on providing quality IT support and solutions with a personal and friendly approach. Our team of engineers work together to ensure that IT support requests are dealt with efficiently and effectively, ensuring that there is minimal downtime for your businesses. Over 75% of our calls are dealt with, within 30 minutes of the call being logged.
Our relationships with our customers are at the core of who we are. We work closely with our customers to build strong, long-term partnerships. We’re here to help achieve the optimal IT environment for your business, exploring the potential of your existing IT network while also planning for the future.
IT Support Service Offerings
We understand that no two businesses are the same and therefore have different requirements from an IT support provider. We are able to provide a variety of outsourced IT support services to cater for the different demands and budgets of our customers. We have developed a range of contracts including:
Our Fully Managed IT Support Service delivers unlimited remote IT support and engineer’s onsite when required, plus proactive monitoring and maintenance all at a fixed price.
Our IT support contracts work perfectly for small to medium businesses. You buy time in advance and use as and when you require.
Our Pay as you go IT support offers remote or onsite ad hoc support which is charged at our hourly/day rate.
Our Extended hours IT support extends our regular technical support to include evenings and weekends, including Bank holidays.
We aim to be flexible so if there isn’t the perfect fit for your business, then please let us know as we can tailor all our services to fit with your business.
Statistics for the average day
IT Support Calls Handled
Average seconds to answer Support Calls
IT Support Calls Closed
Number of Cups of tea
Our IT support contracts include a free on-site audit, carried out by one of our qualified engineers. We complete the audit so that we can gain an understanding of your existing IT network and how your business uses technology, this provides us with a great foundation to provide you with IT Support and maintenance and allows us to recommend any improvements to your network to ensure that it performs to the level your business requires.
Server Status Reports
As part of our IT support packages, we provide Server Status Reports (SSR’s). Carried out either on a monthly or bi-monthly basis, an engineer will remote access your server and run through a 16 point checklist to ensure the server and network are fully functional.
Our SSR’s are designed to highlight any potential areas of failure that could occur so that we can prevent them in advance and therefore provide better business continuity.
The results of the check are submitted in a report, clearly showing the status of your network and detailing our recommendations.
The Next Step….
Please take a look at the IT support packages including, fully managed IT support, IT support contracts, pay-as-you-go IT support and extended hours IT support. If you would like more information about the IT support packages we offer or you would like to arrange a free audit, please contact us on 01392 824 022 or email us at email@example.com.
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