Pay as you go IT support

Our pay as you go IT support Keeps things simple. We recognise that some businesses may require a more informal arrangement that provides on-demand or break-fixed IT Support as and when they need IT help or assistance without commitment upfront, an ongoing monthly charge or IT support contract.

Our pay as you go IT support offers remote or onsite ad hoc support which is charged at our hourly/day rate. What’s more it can be used for any IT requirements or issues not just IT support such as hardware/software installations, project work, office moves and more.

Who is this IT Service for?

This IT service is ideal for general one-off IT support issues, emergency support and also small or start-up businesses. We are here whenever you need extra help or expertise, whether it’s an emergency that requires urgent remote support or a rapid onsite visit or just intermittent issue that needs resolving.

With our IT support, you simply phone or email us when you have a problem and we will either guide you through it over the phone by remotely connecting to your machine to resolve the problem or we will send one of our engineers onsite.

Our pay as you go IT support is delivered by our team of engineers who dedicated to providing our customers with quick, efficient and effective IT support. Our team will work with you, in order to resolve your issues in a timely manner.

What we cover

The services we offer cover all of these technical areas and more:

IT support

Both remote telephone and email or we can be present on your premises.

 

Server support

Server support for both virtual and hosted server environments.

PCs and laptops

PC and laptop support Including hardware troubleshooting and user issues.

Network and infrastructure

Including communications, routers, switches, 3CX phone systems and more.

 

IT projects

If you have a specific IT project that you require assistance with or would like to outsource the whole job, we can help.

Temporary cover

we can assist in providing cover for holidays, sickness or other absence to provide extra IT support cover for your business.

Why Choose us?

We pride ourselves on providing quality IT support and solutions with a personal and friendly approach. Our team of engineers work together to ensure that IT support requests are dealt with efficiently and effectively, ensuring that there is minimal downtime for your businesses. Over 75% of our calls are dealt with, within 30 minutes of the call being logged.

Our relationships with our customers are at the core of who we are. We work closely with our customers to build strong, long-term partnerships. We’re here to help achieve the optimal IT environment for your business, exploring the potential of your existing IT network while also planning for the future.

Pay as you go IT Support FAQ

Switching IT Support providers is easy, we take away the hassle and stress of switching so you can sit back and relax in the knowledge that your IT support is covered.

Firstly a member of our sales team will come out to meet you and your team to get an understanding our how your business works and what your business plan is for the next 5 years.

We will then arrange for one of our engineers to come out and complete an audit of your site so we can get an understanding and document your network.

Our team will then put together an audit document to advise of our findings and any changes or suggestions we feel would be beneficial to your business.

We will then work with your existing provider to ensure that all information is transferred to our team prior to us taking over, so there is no gaps in the support you are receiving.

If the company you’re leaving is unwilling to co-operate, it’s nothing to worry about. We will work to make the transition as seamless and stress-free as possible.

The only thing you will need to do is check when your existing contract is up and providing your existing IT support provider with notice that you are switching providers.

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Some IT support companies have strict contracts designed to prevent customers leaving before a certain date. Although these contracts can’t stop you from employing another IT support company, they may see you having to pay fees up until your contract’s end date.

However, if you’ve received an extremely poor service from your current supplier and they’ve failed to abide by their side of the contract, you may be within your right to leave early and avoid paying more fees.

 

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We take pride in offering a high quality IT Support service for every single one of our customers. We take the time to listen and understand a businesses needs, then deliver our services to meet the businesses requires through clear and honest business communications.

  • We believe in building long-term relationships with our customers, and we like to consider ourselves as part of their team. As our mantra states, we are at the core of all our customers businesses.
  • We act with a sense of urgency to aim to exceed our customers expectations in delivering IT support services efficiently and effectively.
  • We work with our customers to provide IT solutions that support your business growth and aspirations.
  • We respect every one of our employee’s contributions to make AME a great place to work and incentivise our teams to work cooperatively through out employee share option plans.

As per our mission statement, we pride ourselves on providing quality IT solutions and training with a personal, friendly approach. We endeavour to provide the services and solutions to the level of a national company with the personal service and support of a local company.

Whether you need business IT support, robust security solutions or cloud computing technology, we’ve got you covered. To learn more about how we can help you, please get in touch with our team.

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The first thing to do if you have an IT Support problem is to log a Ticket with our IT Support Helpdesk. Then we can quickly sort it out for you.

There are 3 simple, easy ways of logging a Ticket.

  1. By telephone – 01392 824 022
  2. By email – support@amesolutions.co.uk
  3. By logging into our OTRS portal online via our website you can log a ticket directly into our ticketing system.

Once a ticket has been logged one of our engineers contact you to discuss and resolve your issue. We will likely asked for permission to remotely connect to your device, this will enable them to work on your issue as if they were sitting at your desk.

If the issue cannot be resolved remotely then an engineer will be sent to your site to look into the issue further.

Once an issue has been resolved the support ticket will be closed.

If the problem recurs again just get in touch. We can easily reopen the ticket and keep working on it until we solve it to your satisfaction.

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Yes our team are more than happy to provide you and your team with advice. When you take out an IT Support contract with us, this also includes help and advice on all IT issues pertaining to your business activities, so if you’re stuck with excel and don’t know how to do something, then call us and we’ll be happy to give you advice.

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We aim to support all software, and in most cases we are able to. If you use bespoke third-party software, we will happily assist you in managing those relationships effectively for your business. It is likely that you will need a support agreement direct with the manufacturer of the software so that you are entitled to regular software updates and this will also enable us to work with the software company to resolve your issues.

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The skillset and knowledge of our team is the foundation of AME’s success. So many of our clients come from referrals, which is on the back of our team having a wealth of experience, knowledge and qualifications in the IT sector. With our dedication to treat each client the same, maintain high levels of service and fast response times, this leads to receiving fantastic feedback when we carry out surveys with our clients.

Every AME IT system engineer must have at least one Microsoft Certified Professional (MCP) qualification and many of the team have the Microsoft Certified System Engineer (MSCE) or equivalent level.

We do require the team to take other training and qualifications as part of their continuing professional development in all areas of IT and with the brands/vendors we work with.

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We pride ourselves on providing quality IT solutions and training with a personal, friendly approach. We endeavour to provide the services and solutions to the level of a national company with the personal service and support of a local company.

Our clients rely on us to provide them with best practice solutions for their IT environment. Our links to the major vendors enables us to be kept abreast of the latest developments in IT technology. As part of this service we can invite account managers from the various organisations to attend strategy meetings, showcase the latest technology, and gain invitations to vendor events.

We are more than happy for you to approach any of our existing IT Support Customers for a testimonial to our excellent services. Testimonials from the companies can also be found on our website.

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The next step…

If you think we can help, or you’d like more information about our pay as you go or other IT support services, please contact us today on 01392 824 022 or email us at info@amesolutions.co.uk.

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