Switching IT support Providers is easier than you think!
Most businesses rely on an external supplier for IT Support, therefore businesses need a company that they can reply on providing them with a great service at a price that meets their budget.
However, some businesses do not feel they are getting the service they have signed up for, whether this is down to cost or response times etc but fear that moving IT support suppliers may cost even more money, cause downtime or hassle for the business. So, they would rather put up with a substandard service from their existing supplier than risk moving to a new IT support provider.
However, our team have years of experience and knowledge on taking on board new businesses for IT support making the move feel seamless with no stress.
Here are a few key points that you will need to consider:
Before switching suppliers, we do always recommend that businesses look at their contract with their existing supplier. A lot of suppliers like to tie businesses into long contracts, maybe 3 – 5 years meaning it is incredibly difficult to leave before this time. You will often have to give a notice period to your existing supplier to let them know that you will be leaving so its worthwhile checking this date.
One benefit to the contracts that we provide is that we do not tie our customers into long contracts, all our support contracts last one year. Whilst we pride ourselves on building long lasting relationships with our customers and we like to consider ourselves as part of your team, we do not feel tying customers into long contracts is good business practice. We like to think that our customers will continue with us at their IT support provider due to the service and response we provide rather than forcing them to stay with us.
Explain your reasons for switching
We recommend that customers are clear with us when switching from their existing supplier about the issues and poor experiences they have received. This enables us to ensure that we are the right supplier for your business and can meet the needs of your business.
IT Asset Documentation
One of the key factors to a smooth transition is the transfer of information from your existing supplier to a new supplier. All IT companies should have the information required to pass onto a new supplier to enable them to support your business effectively and efficiently. This should contain all IT system or hardware that you use in all your business activities including login details, passwords, hardware inventories, software, and network diagram.
Existing issues and problems that have not been resolved
We like any new business that we take on to inform us of any current issues or ongoing problems they currently have. This enables our team to document these issues and resolve the issues in a timely matter.
As part of our customer take on process, we always provide businesses with a free IT audit. This entails one of our engineers coming to your site so that we check all your existing equipment and advise of any recommendations we feel that would be beneficial to your business and how we can resolve any existing issues. By all means our recommendations are not compulsory for us to provide businesses with support, but more a notification of how you could improve your existing set up.
How we can help?
Whether you’re switching IT companies, starting up, or looking to move towards subcontracted IT support, we’re here to help. We take great satisfaction in the level of service we provide to all of our customers.
Our team provide a hands-on and reliable service to any business that is looking to switch IT Support suppliers, ensuring that the transition is simple, quick and straightforward so that you can focus on your business and not your IT Support company.
All new and prospective clients will receive a free on-site IT systems health check/consultation.
In addition to IT Support we also provide a huge range of other services, meaning we can be your contact for the majority of your IT services. This benefits businesses as they only have one supplier to call, this includes:
- VoIP Phone System – including full VoIP Phone system, handsets, headsets, SIPs and call plans
- Business Mobile Phones, including handsets,
- Cloud Computing, including Office 365 and Exchange online, server hosting, Cloud backup
- IT Hardware; business servers, PC’s, laptop, NAS boxes, monitors, printers and more
- Internet, Fibre and leased line connections
- Finance solutions for IT purchases
- Data Security including email security, antivirus solutions, encryption, GDPR solutions
- Backup solutions, including online backup, hosted backup
- CCTV Installations
- WiFI Installations
- Software procurement and advice
- IT Consultancy
- Business continuity and disaster recovery planning
- IT relocation services
- IT Training, including Microsoft Applications, PRINCE2, Adobe, Soft skills.
If you would like any information about how we can help your business or to find out about our IT Support services please do not hesitate to contact me.