Amy’s blog provides an insight into Amy’s first year in business and her journey training as an apprentice business administrator working with our sales team and studying for an NVQ in Business Administration at Exeter College.
Find out what Amy has been getting up to over the past couple of Months.
I can’t believe its March already, time has flown by. It has been a very busy month, college is almost over and it’s coming to that time of the year where I need to decide what I want to do next. Do I further my education and progress to the next level of my course at college?
Let’s get the bad news out of the way first, with two attempts I didn’t pass my unit 60 exam in January, but luckily enough the college do allow you to take more than one retake. However, the good news is that I have one more week left of college so I will have more time to commit to work.
I had my third meeting with my skills assessor in January. In these meetings I get assessed and we also talk about how work is going and my progress. My OneFile is looking promising with my overall progress currently 71%, but I still have a few things to submit and still have a couple meetings with my skills accessor.
We had a very busy January with a lot of training. The training side plays a big part in my job role and I love meeting and greeting new people. I have certainly taken advantage of passing my driving test, I find it much easier getting into and home from work these days.
In January I took on a new job to add to my role at AME, arranging parcels to be collected and shipped via our courier, although this sounds easy, it really isn’t. There is a lot to think about when sending parcels – what’s the cheapest way to send, what does it weigh e.t.c. I am responsible for dealing with any issues should they occur, for example if a parcel goes missing, I will need to contact the courier to try and resolve the problem in an efficient way.
I don’t think that I have mentioned this before, but we also offer onsite training, this doesn’t mean I can sit back and relax though! When I see this in the training diary, it normally means I need to send the manuals and certificates out to the trainer so they have it ready for the delegates.
In January I organised training room hire for Force Cancer Charity. At the beginning of the month I met with Sarah from Force Cancer Charity to discuss their requirements for their meeting. I showed Sarah our training room and break out room and we discussed the preferred layout for their meeting. They decided that our break out room was most suitable for their informal brainstorming session and we also arranged for the attendees to have breakfast downstairs in Wear Park Restaurant. After Sarah left I re-organised our break out room as discussed all ready for the following week.
At the beginning of February I took on another new job, sending out monthly usage reports. The reports are sent to our customers to inform them of the support jobs we have carried out throughout the month and to provide them with a statement of how much support time they have left on their contract.
I also took on a another new role on in February which is to check the training appraisals we receive from our training delegates. On the form it asks whether they would like a free network audit for their business. It is my job to sort this out and email them to see whether they are interested and arrange for a meeting to take place. Wouldn’t we all like to know how we could improve our network so that it works more efficiently…? I really enjoy taking on these new roles it expands my knowledge and understanding, and it also gives me a better insight to the business.
Don’t worry I haven’t forgot to talk about college. Although I don’t not attend college anymore as I have completed that requirement for the course I still think about what to do next? Do I do my Level 3 or not, decisions like these aren’t easy to make.
In February I needed to retake my unit 60 exam was I worried?…Yes, before the test I figured that the best thing I could do to give myself the best chance of passing was to ensure I did lots of revision so that I had a better understanding of the subject, and could go into the exam with a bit more confidence.
February flew by as it was a very busy month at work which mean’t my unit 60 exam came round really quickly. When I think back to it now I know I was feeling nervous and worried whilst sat in the waiting room. I remember having sweating palms when the lady called my name and asked me to go into the exam room and sit down. Unfortunately we don’t get our exam results straight away therefore once I had finished I was not too sure if I had passed, however I did feel like this exam went a lot better and I certainly came out feeling more positive. Hopefully it won’t be long until I find out whether I have passed or not. I will let you know how I get on in my next blog.
As I reflect on the past couple of months I realise that working at AME has provided me with a great opportunity to really get to know how businesses work and I have loved the challenges that everyday brings.